Complaints Policy

We are absolutely committed to providing a high-quality legal service to all clients. If matters are not dealt with to your satisfaction
then please let us know so your concerns can be resolved. 

Complaints procedure

If you have a complaint, please contact us in the first instance.

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of the
complaints procedure.

We will then investigate your complaint. This will involve a full review of your case.

You can see the full complaints procedure here, which also details additional steps we can take if we are unable to resolve the issue
raised, including a final stage where you may make a complaint to the Legal Ombudsman if we are unable to resolve your complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Legal Ombudsman PO Box 6167, Slough, SL1 0EH 

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am and 5pm Monday to Friday.

Email: enquiries@legalombudsman.org.uk